You may return most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it and the time it takes your bank to process our refund request.
If you need to return an item simply follow these procedures;
- Email us at email@example.com to request a refund or exchange
- We will reply with a return authorisation as well as shipping details
We'll also notify you via e-mail once we've received and processed the returned item.
Email us at firstname.lastname@example.org if you have any questions about your return or exchange.