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Refunds & Exchanges

We offer a 100% satisfaction money back guarantee. So you can shop with us knowing that there is no risk involved. If you are not entirely happy with your purchase just return it to us, no questions asked.

You may return most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item simply follow these procedures;

  1. Login to your account by clicking here
  2. View the order using the "Complete Orders" link under the My Account menu
  3. Click the Return Item(s) button


We'll notify you via e-mail of your refund once we've received and processed the returned item.


Email us at sales@designeronline.com.au if you have any questions about your return or exchange.