Yes. All of our products are authentic. We offer a 100% money back guarantee (less postage) on authenticity. You can rest assured that when you buy from Designer Online you are buying the same items found in luxury boutiques and perfumeries around the world.

We accept bank deposits, money orders, bank cheques, personal cheques and credit card payments. Our credit card transactions are processed by third parties and you have the choice of using either Paymate (Australian company) or Paypal (American company). Further instructions regarding payment methods are provided at checkout.

Yes. We do sell to international customers. It is important that you are aware that there may be import duties and/or taxes applicable when the goods arrive in your country. We accept no responsibility for these costs. To find out if there will be additional charges please contact your relevant government import customs authority.

Delivery within Australia is $8.95.

Delivery outside of Australia is $25.00.

We aim to send your order out as soon as possible. All items are delivered using Australia Post. Delivery times will vary, we suggest that you allow 1 - 10 working days for deliveries within Australia and 14 working days for deliveries outside of Australia. If you require your purchase urgently please let us know.

The majority of our items are continually held in stock. In the unforeseen event that we do not have your order in stock then we will contact you as soon as possible to advise you of this. At this time we will give you an estimated delivery date and if you would like to order an alternative item or cancel your order we will do so for you.

If you can't find the product that you are looking for please email us at sales@designeronline.com.au. We will do our very best to order in the product for you.

Yes. We provide FREE gift wrapping upon request. We can also deliver your gift directly to the recipient if you would prefer (we will be sure to exclude the invoice!).

All of our prices are in Australian dollars (AUD).

 Brand Names

Trade marks, copyright, brand names, product names, and company names related to the products appearing on this website are the property of their respective owners. Designer Online does not claim to own any of these trade marks, copyright, brand names, product names nor is it representing itself as an authorised dealer, distributor or associated party.

Order Cancellation

Designer Online reserves the right to refuse or cancel any order when (a) products are unavailable for any reason; (b) an order placed through the site has not been received by Designer Online for any reason; (c) full payment for the order has not been received by Designer Online from the customer; (d) order received that may or is involved in any fraudulent activity - any such involvement detected, Designer Online will forward information to the fraud prevention merchant services and will undergo a fraud investigation which may also involve police investigation.

Privacy Policy

Designer Online is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Designer Online Privacy Policy. 

The information we collect
We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details. .
• Information derived from communications between us and you.

We also collect information about you when you download trials from our website www.designeronline.com.au The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use your information
We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of Designer Online.
• To provide the products and services you have requested from Designer Online.
• To administer and manage those products and services.
• To answer your inquiry.
• For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Designer Online which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information
In most cases, you can gain access to the personal information that Designer Online holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security
Designer Online will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not always a secure method of transmitting information. Accordingly, Designer Online cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

Changes to this Privacy Policy
It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.designeronline.com.au. We suggest that you visit our website regularly to keep up to date with any changes.

Contact Us
If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on sales@designeronline.com.au

Returns Policy

Refunds
If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods.

Goods Damaged In Transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.

Method of Returns
Designer Online will refund to your credit card, or we can post a cheque or international money order.